Customer orientation, Background, Concept
SBB FastLane – no more waiting: order food in advance, pay for it, and then pick it up!
The new «SBB FastLane» service has recently been added to the «My station» app for use at Zurich main station. The app allows users to order food and drinks in advance and then pick them up – all in a fast and easy process. I asked the SBB FastLane project manager, Karolina Tomovic, how the service works and what customers have been saying about it.
27 November 2018